The questions we hear most often.

A couple of questions worth asking first:

1. Do you have a savings guarantee in your current TEM agreement?
2. Are audit and contract negotiations included in your services?

ICOMM offers a 100% Savings Guarantee that insures value and ROI. We audit every inventory item monthly and track all changes and savings in standard reporting. It does not sound like your current TEM has or does any of this.

Yes, in every case, the answer is yes!

We hear this sentiment regularly, which is unfortunate. We acknowledge that many companies and the internal stakeholders tasked with implementation have had a negative experience, making the prospect of going through it again seem overwhelming and undesirable.

At ICOMM, our process is designed to minimize your time and involvement while maximizing value and results. We've achieved successful implementations in under three weeks on multiple occasions in the last 18 months. Typically, our timeframe is 60–90 days for the full implementation of your solution, guided by our resources. By the end of this period, you'll have fully configured, inventory-centric, and timely, accurate IT and Telecom data to support your billing, payment, financial, sourcing, and support needs.

We also have the capability to initiate the implementation process in parallel with your current solution. This allows us to accelerate the timeline while you gain trust and comfort in our process.

With limited visibility to data that is easy to provide, we can validate savings and confirm the implementation timeline.

TEM agreements are like a variety box of chocolates: you never know what you are getting.

The best place to start is to let ICOMM do a risk-free, no-obligation audit for you. This will inform on how thorough your current TEM is and may expose some areas where we could complement what your current TEM is providing for you.

Specializing in these areas is a core strength of ICOMM. We provide significant value to organizations with complex decision-making and reporting structures. The adaptability of our processes and systems simplifies these challenges for our clients.

We recognize the challenge of balancing priorities. Our team can handle the implementation of contracts and technology for our clients, freeing up time for our clients to focus on more strategic initiatives.

This is a common challenge, and it's one of the reasons why ICOMM customers stay with us for many years.

There is inherently a significant amount of sales and account management turnover with IT providers. As such, our clients count on ICOMM to fill the account management gap. We consistently demonstrate value, earning respect and providing the same high-level support throughout the client lifecycle.

At ICOMM, we have a dedicated Client Support team with significant tenure. This team has the knowledge, experience, and relationships to support our clients.

We completely understand how frustrating this can be. In fact, we were once in your situation: we were our own first customer!

Our systems and processes were initially developed to address our own support, billing, and consulting challenges. After successfully implementing solutions for ourselves, we extended these solutions to customers.

Over the past 25+ years, we've assisted hundreds of clients, just like you, in solving the challenges you are dealing with.

Great news: ICOMM will find the budget for you! We guarantee we will offset our first-year fees through savings identified and cost recoveries, or we will pay the difference.

This is common for the clients that we work with, which is why we offer a comprehensive solution to this challenge.

A brief 30-minute discussion with our team may be all that is needed to effectively demonstrate that ICOMM can handle this type of thing for you.

We've heard this from many of our clients. They feel like the majority of account managers they deal with focus more on trying to sell than on really understanding client needs.

There is a better way to buy and source IT and Telecom services than to deal directly with telecom sales reps.

Some questions to ponder:

1. What specifically are you missing from your current provider that you wish you had?
2. Does your current TEM give you guaranteed SLA reporting for their deliverables?
3. If there are SLAs, do they offer significant relief if missed?
4. Is your inventory detailed enough for support and business decision-making?
5. Are audit and contract negotiations included with your service?
6. Are savings and recoveries tracked monthly?
7. Does your current TEM offer both wireless and wireline ordering, support, and help desk services?

We hear this a lot from prospective clients. They often encounter additional charges for more manual deliverables, orders, complex allocations, batches, and reporting. Is this what you are currently experiencing?

ICOMM includes all deliverables in our monthly fee, with no hidden charges. We also offer a 100% Savings Guarantee that insures ROI.

Does this affect your reporting and ability to make business decisions?

At ICOMM, our systems, people, and processes are designed specifically to offer on-demand, detailed data for making decisions.

Unlike others in this space who are more invoice-centric, ICOMM is inventory-centric. This approach instills confidence that you are paying the best price for exactly what you need, providing complete control over budgeting, forecasting, and accruals. Additionally, our system empowers you to use information for real troubleshooting and support.

This is a common issue, and it's one of the reasons ICOMM clients stay with us.

We consistently demonstrate value and earn respect by maintaining the same high-level support throughout the entire engagement.

ICOMM has very low employee turnover, which helps with the ongoing knowledge and support that directly benefits our clients.