Easy 4-Step Plan to Start Saving Now
Step 1
Discovery call to assess
needs and showcase
our solution
Step 2
Create custom plan and demonstrate how
it meets your needs
Step 3
Implementation of your solution, driven by our resources. Limiting your time and involvement.
Step 4
You Enjoy Worry-Free Technology Expense Management, and Guaranteed Savings and SLA's
Without the Right TEM
Inventory Accuracy, Cost Optimization, and Timely Invoice Processing is Challenging
- Service and Invoice inventories never seem to be to be as accurate or up-to-date as you would like
- You feel like you are reacting and putting out fires all day and don’t have time to be proactive with vendors
- Accounting has no idea what the IT services on an invoice are for or if they are still being used, so they just pay the invoice
- Vendor Contract Performance and SLA Compliance never seems to get done
All of that can lead to project delays, significantly overpaying for vendor services causing budget overruns, lack of accurate data to make informed decisions, and the inability to provide accurate financial reporting. We don’t want that for you. ICOMM has helped hundreds of IT, Procurement and Accounting Leaders just like you with inventory, cost savings, service optimization, timely invoice processing, accurate financial reporting, and vendor lifecycle management and we can do the same for you.
Why ICOMM
We Honor Our SLAs and Assume ALL of the Risk
Our clients want accurate IT and Telecom data so that they can make timely business decisions with confidence. While there are many TEM companies out there, our clients tell us ICOMM is the only one that provides the following and assumes all risk for any shortfall.
We Guarantee Savings or We Will Pay the Difference
ICOMM
Differentiators
Inventory
Centric
Seamless Onboarding
& Implementation
SLA
Performance
Guaranteed
No
Surprises
You are Here Because of
These Common Challenges
1. Do you have a savings guarantee in your current TEM agreement?
2. Is audit and contract negotiations included in your services?
ICOMM offers a 100% Savings Guarantee that insures value and ROI.
ICOMM audits every inventory item monthly and tracks all changes and savings in standard reporting.
It does not sound like your current TEM has or does any of this.
2. Is audit and contract negotiations included in your services?
ICOMM offers a 100% Savings Guarantee that insures value and ROI.
ICOMM audits every inventory item monthly and tracks all changes and savings in standard reporting.
It does not sound like your current TEM has or does any of this.
Yes, in every case the answer is yes!
We hear this sentiment regularly, which is unfortunate. We acknowledge that many companies and the internal stakeholders tasked with implementation have had negative experience, making the prospect of going through it again seem overwhelming and undesirable.
At ICOMM, our process is designed to minimize your time and involvement while maximizing value and results. We've achieved successful implementations in under 3 weeks on multiple occasions in the last 18 months. Typically, our timeframe is 60-90 days for the full implementation of your solution, guided by our resources. By the end of this period, you'll have a fully configured, inventory-centric, and timely accurate IT and Telecom data to support your billing, payment, financial, sourcing, and support needs.
We have the capability to initiate the implementation process in parallel with your current solution. This allows us to accelerate the timeline while you gain trust and comfort in our process.
With limited visibility to data that is easy to provide, we can validate savings and confirm the implementation timeline.
At ICOMM, our process is designed to minimize your time and involvement while maximizing value and results. We've achieved successful implementations in under 3 weeks on multiple occasions in the last 18 months. Typically, our timeframe is 60-90 days for the full implementation of your solution, guided by our resources. By the end of this period, you'll have a fully configured, inventory-centric, and timely accurate IT and Telecom data to support your billing, payment, financial, sourcing, and support needs.
We have the capability to initiate the implementation process in parallel with your current solution. This allows us to accelerate the timeline while you gain trust and comfort in our process.
With limited visibility to data that is easy to provide, we can validate savings and confirm the implementation timeline.
TEM agreements are like a box variety box of chocolates... you never know what you are getting.
The best place to start is ICOMM to simply do a risk free, no obligation audit for you. This will inform on how thorough your current TEM is and may expose some areas that we could complement what your current TEM is providing for you.
The best place to start is ICOMM to simply do a risk free, no obligation audit for you. This will inform on how thorough your current TEM is and may expose some areas that we could complement what your current TEM is providing for you.
Specializing in these areas is a core strength of ICOMM. We provide significant value to organizations with complex decision-making and reporting structures. The adaptability of our processes and systems simplifies these challenges for our clients.
We recognize the challenge of balancing priorities. Our team can handle the implementation of contracts and technology for our clients, freeing up time for our clients to focus on more strategic initiatives.
This is a common challenge, and it's one of the reasons why ICOMM customers stay with us for many years.
There is inherently a significant amount of sales and account management turnover with IT providers
As such, our clients count on ICOMM to fill the account management gap. We consistently demonstrate value, earning respect, and providing the same high-level support throughout the client lifecycle.
At ICOMM, we have a dedicated Client Support team with significant tenure. This team has the knowledge, experience, and relationships to support our clients.
There is inherently a significant amount of sales and account management turnover with IT providers
As such, our clients count on ICOMM to fill the account management gap. We consistently demonstrate value, earning respect, and providing the same high-level support throughout the client lifecycle.
At ICOMM, we have a dedicated Client Support team with significant tenure. This team has the knowledge, experience, and relationships to support our clients.
We completely understand how frustrating this can be. In fact, we were once in your situation – we were our first customer!
Our systems and processes were initially developed to address our own support, billing, and consulting challenges. After successfully implementing solutions for ourselves, we extended these solutions to customers.
Over the past 25+ years, we've assisted hundreds of clients, just like you, in solving these challenges just like the ones you are dealing with.
Our systems and processes were initially developed to address our own support, billing, and consulting challenges. After successfully implementing solutions for ourselves, we extended these solutions to customers.
Over the past 25+ years, we've assisted hundreds of clients, just like you, in solving these challenges just like the ones you are dealing with.
Great News! ICOMM will find the budget for you!! We guarantee we will offset our first year fees through savings identified and cost recoveries or we will pay the difference.
This is common for the clients that we work with, which is why we offer a comprehensive solution to this challenge.
A brief 30-minute discussion with our team may be all that is needed to effectively demonstrate that ICOMM can handle this type of stuff for you.
A brief 30-minute discussion with our team may be all that is needed to effectively demonstrate that ICOMM can handle this type of stuff for you.
We 've hear this from many of our clients. They feel like the majority of account managers they deal with focus more on trying to sell than really understanding client needs.
There is a better way to buy / source IT and Telecom services than to deal directly with telecom sales reps.
There is a better way to buy / source IT and Telecom services than to deal directly with telecom sales reps.
Some questions to ponder:
1. What specifically are you missing from your current provider that you wished you had?
2. Does your current TEM give you guaranteed SLA reporting for their deliverables?
3. If there are SLAs, do they offer significant relief if missed?
4. Is your inventory detailed enough for support and business decision making?
5. Is audit and contract negotiations included with your service?
6. Are savings and recoveries tracked monthly?
7. Does your current TEM offer both wireless and wireline ordering, support and help desk services?
1. What specifically are you missing from your current provider that you wished you had?
2. Does your current TEM give you guaranteed SLA reporting for their deliverables?
3. If there are SLAs, do they offer significant relief if missed?
4. Is your inventory detailed enough for support and business decision making?
5. Is audit and contract negotiations included with your service?
6. Are savings and recoveries tracked monthly?
7. Does your current TEM offer both wireless and wireline ordering, support and help desk services?
We hear this a lot from prospective clients They often encounter additional charges for more manual deliverables, orders, complex allocations, batches, and reporting. Is this what you are currently experiencing?
ICOMM includes all deliverables in our monthly fee, no hidden charges.
We also offer a 100% Savings Guarantee that insures ROI.
ICOMM includes all deliverables in our monthly fee, no hidden charges.
We also offer a 100% Savings Guarantee that insures ROI.
Does this affect your reporting and ability to make business decisions?
At ICOMM, our systems, people, and processes are designed specifically to offer on-demand, detailed data for making decisions.
Unlike others in this space who are more invoice-centric, ICOMM is inventory-centric. This approach instills confidence that you are paying the best price for exactly what you need, providing complete control over budgeting, forecasting, and accruals. Additionally, our system empowers you to use information for real troubleshooting and support.
At ICOMM, our systems, people, and processes are designed specifically to offer on-demand, detailed data for making decisions.
Unlike others in this space who are more invoice-centric, ICOMM is inventory-centric. This approach instills confidence that you are paying the best price for exactly what you need, providing complete control over budgeting, forecasting, and accruals. Additionally, our system empowers you to use information for real troubleshooting and support.
This is a common issue, and it's one of the reasons ICOMM clients stay with us.
We consistently demonstrate value and earn respect by maintaining the same high-level support throughout the entire engagement.
ICOMM has very low employee turnover which helps with ongoing knowledge and support that directly benefits our clients ongoing.
We consistently demonstrate value and earn respect by maintaining the same high-level support throughout the entire engagement.
ICOMM has very low employee turnover which helps with ongoing knowledge and support that directly benefits our clients ongoing.
Our 6-Step Process
A Proven Methodology
Step 1: Centralized Inventory
Complete and Accurate
Identify Current Wireless, Wireline, Security, and Cloud Service Providers
Baseline and Load Current Service & Invoice Inventory, Contracts and Open Orders into ICOMM's TMA Portal
All Contracts are Stored in the Contracts Module and Linked to the Associated Accounts Using Both Rates and Various Terms and Start/End Dates
Step 2: Centralized Processing
Ordering & Procurement
Fully Integrate ICOMM's TMA to Client's ERP / Ticketing Systems
Handle Processing of Wireline, Wireless, Cloud, and Security Orders through ICOMM Portal
Source IT Services with Best-Fit Service Providers
100% Savings Guaranteed!
Step 3: Monthly Audits
Services and Invoices
Invoice Variances, Savings, and Disputes are Identified Through Automated System Alerts and Review by Our Analysts and Presented for Approval.
Once the recommendations are approved, ICOMM will immediately place and track each and every change order with the carriers, documenting the orders, and linking those orders to the service and accounts in question.
System Generates an Audit Status Report. This Tracks Monthly savings, One-Time Credits, Previous and New Monthly Charges, and Post-Audit Follow-Up Review. All Managed By ICOMM.
100% Savings Guaranteed!
Step 4: Contract Management
Compliance & Performance
All Provider Contracts are Stored in ICOMM's TMA System and Linked to Accounts, Service Type, and Service Inventory
Contract Expiration Dates are Tracked with Proactive Alerting and Notifications
Contracts are Audited to Ensure Service Providers are Complying with their Contract Commitments
100% Savings Guaranteed!
Step 5: Reporting
Enterprise Wide
Reporting on Services, Orders, Invoices, Payments, Disputes, Budgeting, Contracts, SLAs, and More
Completely Configurable to Meet the Needs of Our Clients
Can be Fully Integrated into Existing ERP, HRIS, and ITSM Systems
100% Savings Guaranteed!
Step 6: Help Desk & Support
IT Services
Consulting on Network Infrastructure, Voice, Data, Mobility & IoT, Cloud, Security, and Asset Management
Service Implementation Management, Coordination and Oversight, Testing, Billing Clean-Up, and Contract Validation
Moves, Adds, Changes, and Disconnects (MACD) Support, Manage Service Provider Trouble Tickets, Billing Disputes, and SLA Compliance
100% Savings Guaranteed!
Services
Our Clients Partner with Us to Handle
IT and Telecom Expense Management
RFP and IT Solution Sourcing
Vendor Contract Management
OnePay Invoice Payment Services
IT Inventory, Audit, and Asset Management
Wireless and Wireline Help Desk and Support
Validation
Client Testimonials:
"With ICOMM we were able to fully centralize our telecom inventory, invoice processing, optimize all telecom contracts, implement a reporting package covering accruals, invoice processing, and spend. We achieved $2.5 Million in Savings and Cost Recoveries that provided ROI for the TEM services in just a few months "
"ICOMM helped us save the equivalent of four and a half full-time jobs and significantly improved our negotiation capability with carriers. They transformed us from being very reactive to telecom expense management and cost containment to being very proactive, which has added tremendous value for our organization."
"Operating globally presents a number of challenges including technology and telecom expense management. ICOMMM has helped us in a number of ways including accurate service inventories, financial reporting, and on-time invoice payment and processing in local currency at scale globally. The ICOMM partnership has transformed out business."
