Inventory Centric
Everything starts with a complete, accurate inventory, kept current through monthly audits, full reporting, and integration with your ERP.
IT & Telecom Expense Management
IT & Telecom Management
Done Right.
Done-for-you management of your voice, data, and wireless environments, built on an accurate inventory, monthly audits, and SLAs we guarantee. We assume the risk, so you keep the savings.
It goes well beyond telecom. ICOMM also manages your software and SaaS subscriptions, AI and cloud spend, and a broad range of other IT, utility, and accounts-payable expenses, all under one inventory-driven program, so every invoice is verified, every contract is optimized, and nothing slips through the cracks.
We Guarantee Savings or We Will Pay the Difference.
We Honor Our SLAs and Assume ALL of the Risk
A risk-free promise backed by transparency: full savings guarantee, total SLA compliance, and no hidden fees. If the savings fall short, we pay the difference.
Why ICOMM
Five reasons enterprises hand us the whole problem.
Seamless Onboarding & Implementation
ICOMM does all the heavy lifting. A 30–90 day onboarding is driven by ICOMM resources and technologies, designed to require very little from your team.
SLA Performance Guaranteed
You receive monthly scorecards, and we stand behind them: late fees and disconnect fees caused by us are covered.
No Surprises
Full transparency, a fee-subsidy program, and no long-term agreements. You always know what you are paying and why.
TMA
TMA, ICOMM's operating platform, is built on a robust asset and inventory data model with deep client integration, providing easy access to inventory, invoices, payments, and orders, plus detailed reporting for spend, savings, forecasting, budgeting, and accruals.
Learn more about TMAGetting Started
An easy 4-step plan to start saving now.
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1
Discovery
A short discovery call to understand your environment, assess your needs, and show you the solution in action.
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2
Custom Plan
We build a plan tailored to your organization and demonstrate exactly how ICOMM fits the way you work.
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3
Implementation
Implementation is driven by ICOMM resources, minimizing involvement from your team and keeping disruption low.
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4
Worry-Free Management
Ongoing, hands-off management with guaranteed savings and guaranteed SLAs, month after month.
Services
We help you get solutions.
Improve efficiency and deliver a better experience with modern technology services available around the world, with the right view and access across requests, problems, changes, contracts, assets, and solutions.
IT and Telecom Expense Management
End-to-end management of telecom and cloud spend: inventory, audits, optimization, and reporting, engineered to find and lock in real savings.
RFP and IT Solution Sourcing
ICOMM manages the entire sourcing process, evaluating carriers, running competitive RFPs, and negotiating terms, so you get the right solution at the right price.
Vendor Contract Management
ICOMM keeps your vendor agreements working for you, tracking compliance, monitoring performance, and positioning you for maximum leverage at every renewal.
OnePay Invoice Payment Services
One consolidated payment process. On time, every time, with local-currency support for your global operations.
IT Inventory, Audit, and Asset Management
Always-current visibility into every service and asset across your enterprise, continuously audited so nothing slips through the cracks.
Wireline and Wireless Help Desk & Support
A dedicated team handling moves, adds, changes, and disconnects across your entire wireline and wireless environment, backed by 24/7/365 global support for mobile, telephony services, voice, data, and cloud services.
TMA – ICOMM’s Operating Platform
The integrated platform behind everything ICOMM does, giving you a single, connected view of invoices, assets, orders, contracts, costs, budgets, payments, trouble tickets, and reporting across your entire environment.
Learn more about TMAA Proven Methodology
Six steps, one accountable partner.
Centralized Inventory
Complete & Accurate
One authoritative source of truth for every service, line, and asset.
Centralized Processing
Ordering & Procurement
A single channel for ordering and procurement across all vendors.
Monthly Audits
Services & Invoices
Every service and invoice checked, every month, for errors and overcharges.
Contract Management
Compliance & Performance
Agreements managed for compliance, performance, and renewal leverage.
Reporting
Enterprise Wide
Configurable, enterprise-wide reporting that integrates with your systems.
Help Desk & Support
IT Services
Responsive MACD and IT support for your users, day to day.
100%
Savings Guarantee
100%
SLA Compliance
98%
Client Retention
0
Hidden Fees
In Their Words
Results our clients can put a number on.
Achieved $2.5 million in savings and cost recoveries, with a return on investment realized in just a few months.
Saved the equivalent of four and a half full-time jobs, and shifted us from reactive firefighting to proactive expense management.
Gave us accurate service inventories, financial reporting, and on-time invoice payment in local currency across the globe.
Watch
See ICOMM in action.
About ICOMM
Thirty-seven years of telecom management, and counting.
Since 1987, ICOMM has helped organizations manage their voice, data, and wireless telecommunications environments. Our focus is support: telecom and Unified Communications systems, mobile technologies, IT and telecom lifecycle management, expense and payment solutions, and vendor management.
Clients rely on us for PBX support, mobile help desk, carrier ordering, UCaaS and SIP migrations, TEM services, IT budgeting, RFPs, contract support, and strategic planning. We deeply value the relationships and partnerships we build along the way.
Our focus: value creation and cost optimization.
The Journey
- 1987Founded: Telecom Management & Contract Consulting Services
- 1996Support Desk: telecom systems support & wireline ordering
- 1999Audit Services: IT and Telecom audits
- 2002TMA created, adding Expense Management Services
- 2005ePayment Services
- 2006Wireless ordering & wireless expense management
- 2013Wireless Help Desk Services
- 2015White-label services for other TEM providers
- 2016IT Services added to TMA
- 2019TMA User Portal launched
- 2024Continued growth driven by TEM demand
Contact Us
We're connected all the time to help your business.
We understand the importance of approaching each engagement integrally, and we believe in the power of simple, easy communication. Let us know about your environment and where you struggle today and we'll show you how ICOMM can help.
- Call (708) 434-1049
- Email info@icomm.co
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Visit
7321 Madison St., Suite 200
Forest Park, IL 60130