The Challenge:
Clients want timely, worry-free, accurate IT and Telecom data to make easier and better business decisions. They often find the current TEM solution does not deliver what they need. They often by overpromise and underdeliver with little flexibility, slow implementation and delivery, lack of detail, and unexpected costs. Clients often say, “I should not have to work harder to get a solution. I should be able to trust the people I higher and the data they provide to get what I want with high value.”
The Solution:
ICOMM understands what our clients are looking for, in fact, we were our first customer. Our systems and processes were purposefully built to solve the IT support, billing, and consulting challenges companies are faced with. We have helped hundreds of clients, just like you, over the past 25+ years and we can do the same for you.
ICOMM’s TEM services are provided under a fully managed model. This means that aside from final invoice approval and order approval, all the heavy lifting of the TEM process is performed by ICOMM backed by SLAs. From invoice retrieval, invoice loading, invoice processing, inventory, rate/order validation and updating, exception and variance reporting, dispute management, plan and service optimization, invoice allocation, invoice batching, payment requesting/ePayment processing, budgeting, forecasting, accruals, and all associated reporting are fully owned by ICOMM.
How it Works:
Our success plan is simple and customer friendly.
Process
- Custom proposal/demonstration of solution and how it meets your needs
- 60-90 day implementation of your solution, driven by our resources. Limiting your time and involvement.
- Fully configured, inventory-centric, timely accurate IT and Telecom data to aid in all, billing, payment, financial, sourcing and support needs.
Agreement
- Customer friendly contract, including 90-day termination for convenience
- 100% Savings Guarantee
- Monthly Scorecard of ICOMM’s SLAs and Compliance
- All deliverables are included, no hidden charges
How Our Clients Benefit:
The implementation of this solution helps our clients avoid not having information readily available to make business decisions and answer management questions. Not knowing inventory and keeping up with frequent changes. Not maximizing savings and recoveries. Paying extra for TEM services with less value.
The successful outcome provides our clients with detailed data to make informed decisions. Confidence that costs are optimized, and you are only paying for what you need. You have complete control of your IT budgeting, forecasting, and accrual processes.
The ICOMM Audit Process resolves billing issues as they arise and provides tailored cost reduction recommendations. ICOMM places orders and manages any necessary disputes on our clients’ behalf to ensure disputes are resolved and savings are achieved.
IVPS (Invoice Validation and Payment Service) takes the guesswork out of complex telecommunications invoices. We compare contracted services and rates and against invoices, your inventory, and your MACD activity to ensure that you are paying what you should be. We proactively pursue any credits due to billing errors. We properly code invoices and provide a file that can be imported into your AP system, so that allocations are accurate and validated for every charge.
Accruals, Forecasting, Budget and Usage Reports give our clients access to the big data behind their telecom spending and inventory. Our easy-to-understand reports reveal how you’re using your services, how spend is being managed, and what proactive steps are being taken to maximize those investments.
Carrier and IT Vendor Contract Negotiations ensure that your contracts are cost optimized have favorable terms and conditions that provide the flexibility our clients need to run and grow their business. With our current market benchmarking and unbiased objectivity, we are able to evaluate vendor bids, make informed recommendations, and help negotiate contracts quickly to maximize client outcomes.
ICOMM’s Telecom Management Application Suite (TMA) is a vital tool for providing a complete inventory of voice and data services, equipment and costs, order tracking, incident management and monthly spend reporting. TMA is a cloud-based application suite that drives process efficiency while delivering an extremely accurate invoice review as well as a comprehensive telecom inventory repository for our clients.
Frequently asked question:
Many of our clients had an existing TEM before we started working with them. Most TEMs can handle the basics of invoice processing and reporting.
If you already have a TEM doing some of the basics. Common areas we would help with are:
- Service Inventory and Asset management.
- Contract Management, SLA Performance, and Compliance.
- OnePay
The key that makes all of this work is the inventory module. With a complete and accurate view of the service inventory, everything else flows from there. If the inventory is not accurate, the chances of overpaying for services, cost savings, and cost optimization become much more challenging.
For most of our clients there are at least 7 areas that we provide a monthly scorecard to our clients for that measures ICOMM's performance and results.
Our clients look forward to these scorecard sessions for transparency and alignment. We provide feedback discuss results, and identify priorities for the next month.