About

Our Story

A Little History

For over 37 years, we have worked closely with our clients to manage voice, data, and wireless telecommunications environments to help them make smart technology choices, and use those technologies efficiently and effectively.

Our roots are in support, and that remains a primary focus of our business today. This includes hands-on support of telecom and Unified Communications systems, mobile technologies, full-service IT and telecom lifecycle, expense and payment management solutions and services, and comprehensive vendor management services.

Clients use us for specific services such as PBX support, mobile help desk services, carrier ordering services, UCaaS and SIP migrations, TEM services, IT budgeting and forecasting support, network and systems RFPs, IT and Telecom contract support services, strategic planning services and more.

Risk Free

We Guarantee Savings or We will Pay the Difference!

IT ROI

Value Creation and Cost Optimization
ICOMM

The Journey

1987

ICOMM Founded

Telecom Management Services and Contract Consulting Services
1996

Support Desk

Began providing telecom systems support and wireline ordering services.
1999

Audit Services

Started providing IT and Telecom Audit Services
2002

TMA was Born

Application evolved into "TMA", adding Expense Management Services
2005

ePayment

Add ePayment Services Capability
2006

Wireless Support

Began providing Wireless Ordering and Wireless Expense Management Services
2013

Wireless Help Desk

Added Wireless Help Desk Services
2015

White Labeling

Began providing "White Labeling" services to other TEM Providers
2016

IT Services

Added IT Services (Software, Cloud, etc.) to TMA
2019

Client Portal

Launched TMA User Portal
2024

Growth

Demand for TEM Services driving significant company growth
Leadership

Executive Team

Jim Price

CEO
Jim and his teams help clients better understand, select, and manage all aspects of telecommunications systems and services, including next-generation networks, mobile technologies and Telephony and UC technologies. Jim oversees all operational aspects of ICOMM, including TMA, ICOMM’s telecommunications management application suites, ICOMM’s IT and Telecom Expense Management services, the Telephony and UC support services, and ICOMM’s OnePay ePayment services and their telecommunications consulting services. Jim was a three-time President of the Board of TEMIA, the Telecommunications Management Industry Association, now called ETMA (www.etma.org) and served on the Association’s Ethics Committee. 
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Dave Russie

President & CRO
Dave has been in the TEM space for 20 years and the telecom space for 30 years. He brings to ICOMM the experience of working with half a dozen other TEM providers and is glad to be with a company that is committed to long-term customer service and one that ensures clients are always happy! 
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Mei Wah Kessler

Executive Vice President - DevOps
Mei Wah is ICOMM's lead for DevOps Her history goes back to the original founding of ICOMM’s TEM practice, during which she was the architect of the data schema as well as being the primary end-user of the original application suite.  Since then, Mei Wah has run the TEM practice, created the TMA reporting engine, and continues to drive ICOMM’s application development forward. 
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Andre Kacan

Vice President - Support Services
Andre leads ICOMM’s Support Desks, which support hundreds of thousands of users at well over 3,000 locations. Andre’s team has knowledge in legacy PBXs and call center technologies, data networking, SIP and VoIP trunking, UCaaS and Hosted Telephony systems, carrier repair services, mobility services, wireline, and wireless activations and more.  The team takes thousands of phone calls, emails, chat sessions and queued requests (through systems like Remedy, ServiceNow and TalkDesk). Andre joined ICOMM in 2011 as a member of the Support Desk and has earned the trust and respect of his team by always being there for clients, never giving up on an open issue until its resolved, and by ensuring that all parties involved in a support situation live up to those same standards. 
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Eddie Smith

Vice President - Managed Mobility Services
Eddie joined ICOMM in 2016 and immediately set to work to provide ICOMM’s clients not only best-in-class contracts but also fully optimized plans and pools.  Eddie works with ICOMM’s Support team to help guide the Mobile Help Desk, while also working with the TEM team to ensure that monthly optimizations, orders, and updates are all done as expeditiously and accurately as possible.  Over the years, Eddie has saved clients hundreds of millions of dollars (and euros and pounds more) through contracts, RFPs, audits, and optimizations. 
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Brian Foster

Vice President - Project Management Services
Brian has been with ICOMM since 1998, and during that time has served in a number of support roles, helping clients support various makes and versions of telephony systems, contact center technologies, voice and data networks, and cloud-based technologies. He leads a team of seasoned project managers who help ICOMM support thousands of change orders and hundreds of new site turn-ups, site moves and site closures. His team integrates with the other ICOMM teams to ensure that changes in ICOMM’s client’s environment and done smoothly and are always fully documented. 
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Michael Parks

Vice President - Enterprise and Channel Sales
With 30 years of industry experience in Telecommunications, IT, and Telecom Expense Management, Michael leads Enterprise and Channel sales, leveraging a deep understanding of client needs to drive success. His approach is unique, focusing on identifying client frustrations and crafting tailored, positive solutions that address specific challenges. By blending strategic insight with hands-on support, Michael consistently delivers results that align with both business goals and customer satisfaction. His ultimate goal is to build strong, lasting relationships by consistently exceeding client expectations.
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Tim Smith

Director of Ordering Services
Tim Smith, ICOMM’s Director of Ordering Services. Tim has over 20 years of industry experience and has been with ICOMM for 8 years, he manages the Ordering Services Team. These team members help manage every order place by the Client or by ICOMM on behalf of the client. This team has 5-15 years of tenure and experience in carrier ordering services.
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Kari Galker

Director - Payment Services
Kari joined ICOMM in 2017, and now leads ICOMM’s Payment Services team, which makes payments on behalf of clients to thousands of vendors each month, via ACH, EFT, Swift Payments, Card Payments, online BillPay functions, wire, and check payments. Kari’s focus is to ensure that each payment is made in the most efficient manner possible, always on time and with full documentation. Kari has been with ICOMM since
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Validation

We deeply value the relationships and partnerships we have with our clients.

Client Testimonials:

"With ICOMM we were able to fully centralize our telecom inventory, invoice processing, optimize all telecom contracts, implement a reporting package covering accruals, invoice processing, and spend. We achieved $2.5 Million in Savings and Cost Recoveries that provided ROI for the TEM services in just a few months "
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National Hospital System

CIO
"ICOMM helped us save the equivalent of four and a half full-time jobs and significantly improved our negotiation capability with carriers. They transformed us from being very reactive to telecom expense management and cost containment to being very proactive, which has added tremendous value for our organization. "
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National Printing Company

CIO
"Operating globally presents a number of challenges including technology and telecom expense management. ICOMMM has helped us in a number of ways including accurate service inventories, financial reporting, and on-time invoice payment and processing in local currency at scale globally. The ICOMM partnership has transformed out business."
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Global Oil & Gas Company

CFO