ICOMM offers a highly focused and specialized telecom management and support services.
We combine telecom management services with the approach of a true consulting firm: we are independent and vendor neutral. Our advice is based on our depth of real world experience – not on relationships we have with carriers or product manufacturers.
What We Deliver
- A veteran, knowledgeable staff
- An unbiased commitment to your project’s success
- Great value for your investment
Our Priorities
- The project’s budget and schedule must be met
- Changes – which are inevitable – must be dealt with quickly and proactively
- Negative effects and disruptions to the business must be absolutely minimized
- Positive deliverables for the business must be emphasized
- It doesn’t matter who’s “right” or whose fault something is – what matters is getting the job done
Our Specialties
- Carrier Ordering services – from POTS to PRI to Internet and MPLS to Wireless
- Voice Support Help Desk services
- Telephony platform roll-outs: VoIP, SIP Services
- WAN conversions, i.e., MPLS to SDN
- Carrier conversions
- Contact Center Technology Support
- Managed Mobility Services
Systems and Vendors We’re Trained On
- Alcatel
- Avaya Aura and IP Office
- Broadsoft platforms (from various vendors)
- Cisco Call Manager and Call Manager Express
- Microsoft
- Mitel
- Older Nortel systems like Norstar, BCM, Meridian, Symposium
- Shoretel
- Siemens
- Many others…