ICOMM offers a highly focused and specialized telecom management and support services.

We combine telecom management services with the approach of a true consulting firm: we are independent and vendor neutral. Our advice is based on our depth of real world experience – not on relationships we have with carriers or product manufacturers.

What We Deliver

  • A veteran, knowledgeable staff
  • An unbiased commitment to your project’s success
  • Great value for your investment

Our Priorities

  • The project’s budget and schedule must be met
  • Changes – which are inevitable – must be dealt with quickly and proactively
  • Negative effects and disruptions to the business must be absolutely minimized
  • Positive deliverables for the business must be emphasized
  • It doesn’t matter who’s “right” or whose fault something is – what matters is getting the job done

Our Specialties

  • Carrier Ordering services – from POTS to PRI to Internet and MPLS to Wireless
  • Voice Support Help Desk services
  • Telephony platform roll-outs: VoIP, SIP Services
  • WAN conversions, i.e., MPLS to SDN
  • Carrier conversions
  • Contact Center Technology Support
  • Managed Mobility Services

Systems and Vendors We’re Trained On

  • Alcatel
  • Avaya Aura and IP Office
  • Broadsoft platforms (from various vendors)
  • Cisco Call Manager and Call Manager Express
  • Microsoft
  • Mitel
  • Older Nortel systems like Norstar, BCM, Meridian, Symposium
  • Shoretel
  • Siemens
  • Many others…