ICOMM’s business principles and high ethical standards form the foundation of everything we do. We enjoy long-term relationships with several Fortune 500 companies, lasting as long as 20+ years. That longevity is a result of both the quality and value that we provide, and our clients’ trust in us.
Our business principles can best be summed up by the Ethics Code of the Technology Expense Management Industry Association, an organization that ICOMM has been an active member of for many years.
Membership requires adherence to a high standard of professional conduct reflected in TEMIA’s Ethics Code, which is part of a best practices model for doing business. Members are vetted before admission to TEMIA and are subject to ongoing review to ensure they meet the high standards set in the Ethics Code. TEMIA members believe that adherence to the code improves the industry and provides better results for clients. Below is an excerpt of the Ethics Code. The entire Code is available online by clicking here.
TEMIA members commit to a shared Ethics Code with each other and the market.
- Members will adhere to generally accepted standards of accuracy and truth in advertising, marketing, sales, and all other forms of communication.
- Members will disclose to clients any potential conflicts of interest, which may be perceived as conflict with duty to the client including payment from parties associated with service delivery.
- Members will not offer payment or gifts to clients or potential clients for their business.
- Members will act with professionalism and deal fairly with clients, past and present, fellow TEM solution providers, and the public.
- Members will seek to win on their strengths, and they will not disparage competitors or other industry participants.
- Members will treat competitors as they want to be treated.
- Members will safeguard the confidences of both present and former clients, and they will not accept retainers, which may involve the disclosure or use of these confidences to the disadvantage or prejudice of such clients.
- Prior to the commencement of client engagements, members a will establish clear definitions of the services and products to be provided, clear contracts, and make the client aware of the fee structure and all associated costs.
TEMIA’s opinion is that this should apply to the entire industry including members, non-members and all other market participants.
ICOMM strictly adheres to these principles, and is proud to do so.