The following post was recently published by TEMIA, the Telecom Management Industry Association. ICOMM feels strongly that this is an important list to review. If you aren’t proactively managing each of the elements in the following list, you are not performing TEM in a best practice manner, and are likely not getting all you could be getting out of your TEM initiative.
Here’s TEMIA’s thoughts on the components of TEM (also available here: http://temia.org/expert-blogs/directors-desk/307-admin-101)
While some readers may already have a Telecom Expense Management or TEM program in place, many enterprises are discovering the need for a TEM program. This series of posts will give you basic information on the subject. TEM programs were created to proactively reduce expenses, introduce new efficiencies, increase visibility and provide better control for telecom (fixed and mobile voice and data) services.
Several acronyms and other terms fall under the TEM heading. Wireless Expense Management or WEM focuses on mobile expenses with employee portals for procurement of devices and service plans, and emphasis on managing and optimizing pools of voice minutes and shared data plans. New terms have been introduced to address management of mobile devices and support including Mobile Device Management (MDM), Mobile Application Management (MAM), Managed Mobility Services (MMS) and Enterprise Mobility Management (EMM) and Mobile Security Management (MSM). These terms will be addressed in future postings.
TEM has ten major focus areas:
- Inventory management and change control
- Procurement and fulfillment
- Invoice management
- Expense management (including validation and optimization)
- Usage management and chargeback
- Bill payment
- Enterprise Mobility Management (EMM)
- Business Intelligence.
The diagram above shows the domains and illustrates how TEM is an iterative process that requires technology, people and process to manage the full ongoing lifecycle of telecom expenses.