TEMIA, the Telecom Expense Management Industry Association (temia.org) has just published a new report titled “Best Practices for Inventory Management Using TEM Metrics to Improve Performance”. This report describes the importance of having a complete and granular inventory of all telecom-related services, and of having integrated MACD visibility into that inventory. Without this inventory management best practice, enterprises are substantially at risk for over-spending on their telecom infrastructure.

ICOMM strongly endorses this report; we have seen first hand how important full visibility to change is when it comes to successfully implementing any TEM initiative; if the people tasked with reviewing invoices aren’t in the loop on additions, changes or disconnects, they won’t be able to catch the inevitable billing mistakes.